Legal

Refund Policy

Refunds and cancellation are not permitted once a subscription is active. One-time charges such as setup, onboarding, customization, training and integration fees are non-refundable.

Effective date: July 19, 2026

Company: Digibeds Technologies Private Limited (“Digibeds”, “we”, “us”), India

1. Summary

  • Once a subscription is active, refunds are not provided and cancellation of the active term is not permitted.
  • One-time charges are non-refundable — including setup fees, onboarding, data migration, customization, development, training and integration fees.
  • Subscription fees are payable for the full subscribed term regardless of actual usage, non-usage or early discontinuation by the customer.
  • To stop future charges, request non-renewal before the next renewal date as described in the Cancellation Policy; the Service remains available until the end of the paid term.

2. Why this Policy

Digibeds provisions infrastructure, licences, onboarding effort and support capacity for each property at the start of a subscription term. These costs are incurred immediately, which is why fees for an active term and one-time services cannot be returned.

3. Subscription Fees

  • Monthly and annual subscription fees are charged in advance for the selected term and are non-refundable once the term begins (i.e., once the subscription is active).
  • Renewal charges follow the same rule: a renewed term is a new active term and is non-refundable once it begins. Prevent renewal by requesting non-renewal in advance (see the Cancellation Policy).
  • Downgrades, unused modules, unused rooms or reduced usage during an active term do not create refunds or credits.

4. One-Time Charges

The following are examples of non-refundable one-time charges once invoiced or once work has commenced: account and property setup fees; onboarding and implementation; data migration; template, report or workflow customization; bespoke development; on-site or remote training sessions; and third-party or channel integration fees.

5. Exceptions

  • Duplicate payment or a proven billing error by Digibeds: the duplicate/erroneous amount will be refunded to the original payment method after verification.
  • Where a refund is required by a mandatory, non-waivable provision of applicable law, Digibeds will comply with that law.
  • Any exception granted in writing by Digibeds in a specific case is discretionary and does not modify this Policy.

6. Payment Disputes and Chargebacks

Please contact Digibeds before raising a payment dispute — most billing questions are resolved quickly. Initiating a chargeback for validly invoiced Services may lead to suspension of the account until the matter is resolved.

7. Processing

Approved refunds (per the exceptions above) are processed to the original payment method, normally within 5–7 business days of approval, subject to the payment provider’s timelines.

8. How to Reach Billing

For billing questions or to report a duplicate/erroneous charge, email [email protected] with your property name, invoice number and transaction reference.

Contact

Questions about this document: email [email protected] or call 08040265786.