Privacy Policy

Effective Date: October 17, 2025
Last Updated: October 17, 2025
Company: Jungleciti Hospitality India Private Limited
Product: Digibeds – Smart Hotel Management Solutions
Trademark: Digibeds™ is a registered trademark of Jungleciti Hospitality India Private Limited.

1. Introduction

Welcome to Digibeds, a suite of hospitality management solutions operated and owned by Jungleciti Hospitality India Private Limited (“Jungleciti,” “we,” “our,” or “us”).

This Privacy Policy describes how we collect, use, process, and protect your information when you use our products and services, including but not limited to:

• Property Management System (PMS)
• Channel Manager
• Multi-Hotel Booking Engine
• Restaurant Management Software (RMS)
• WhatsApp API Integration
• Payment Gateway Integration
• Email Alerts and Notifications
• Multi-Currency and GST Invoicing Modules
• Restaurant Stock and POS Management

We value your privacy and are committed to protecting all information entrusted to us.

2. Scope

This Privacy Policy applies to:

• Hotels, resorts, and hospitality businesses using Digibeds software.
• Authorized hotel staff and users managing properties through Digibeds.
• Guests whose data may be processed by hotels using our software.
• Visitors to our website and users of any Digibeds application or interface.

By accessing or using Digibeds, you agree to the terms of this Privacy Policy.

3. Information We Collect

A. Information from Hotels and Partners

• Business name, address, GST number, and contact details.
• Hotel configuration details (room types, rates, amenities, photos, etc.).
• User login credentials, roles, and permissions.
• Payment and billing information for subscription management.

B. Guest Data (Processed by Hotels)

Digibeds acts as a data processor for guest information on behalf of hotels. This may include:

• Guest name, contact number, email address, and nationality.
• Check-in/check-out dates, booking sources, preferences, and special requests.
• Payment details (masked card data, transaction IDs).
• Invoices and service usage history (e.g., laundry, dining, room services).

Important: Digibeds does not reproduce, sell, or share guest or hotel data with any third party without explicit written consent from the hotel.

C. Technical and Usage Data

• Device identifiers, IP addresses, browser type, and operating system.
• Login timestamps, access logs, and system activity.
• Error logs, support tickets, and analytics related to product performance.

4. How We Use the Information

We use collected information to:

• Deliver and maintain services such as PMS, RMS, Channel Manager, and integrations.
• Provide customer support and resolve issues.
• Improve functionality and add new features.
• Process billing and subscription payments.
• Enhance security, prevent fraud, and comply with legal obligations.
• Send updates, alerts, and account notifications.

5. Data Retention

• Data is retained only as long as necessary to fulfill contractual or legal obligations.
• Upon termination, data export options are provided, and hosted data is deleted securely.
• Log data may be retained for audit and compliance for up to 3 years or as required by law.

6. Data Security

We employ strong technical and organizational safeguards including:

• Encrypted data transmission (HTTPS/SSL)
• Role-based access controls (RBAC)
• Secure cloud infrastructure and regular backups
• Routine vulnerability assessments

7. Data Sharing and Third Parties

We share data only in the following cases:

• Trusted service providers for hosting, payments, or integrations.
• Legal compliance with law enforcement or government requests.
• Explicit consent from clients for third-party integrations.

We do not sell or trade user or guest data for marketing purposes.

8. International Data Transfers

If data is transferred internationally (e.g., via cloud infrastructure), appropriate safeguards and compliance mechanisms are applied per Indian and international data protection standards.

9. Rights of Users and Guests

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your data.
• Restrict or object to data processing.
• Request data portability.
• Withdraw consent where applicable.

10. Cookies and Tracking

Our website may use cookies and tracking tools for analytics and session management. Users can disable cookies in their browser, though this may affect functionality.

11. Children’s Privacy

Digibeds does not collect or process data of individuals under 18. If such data is found, it will be deleted promptly upon request.

12. Changes to This Policy

Jungleciti reserves the right to update this Privacy Policy. The revised version will be posted here with the new effective date.

13. Contact Us

For any privacy-related concerns, contact:

• Privacy Officer
• Jungleciti Hospitality India Private Limited
• Email: hello@digibeds.com
• Phone: +919667862995
• Address: Netaji Road Panigaon, Nagaon, Assam, 782003, India
• Website: www.digibeds.com

14. Jurisdiction and Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Assam, India.

© 2025 Digibeds™ by Digibeds Company. All Rights Reserved.